Using VIPole mobile and desktop applications
Communication and collaboration in VIPole for Windows, Linux, Mac, iOS and Android
Can't receive messages
By default, in VIPole communication is possible only between authorized users. If you do not receive messages, the following reasons are possible:
- You have not authorized adding the user to your contact list. If you do not receive messages from a particular contact, make sure that you have authorized the contact. Select Security> Authorization in the menu of the corresponding contact and select the Authorize option. Learn more about how to send an authorization request
- You added the user to the blacklist. If you wish to resume communication with the user, exclude the contact from the blacklist. Learn more about managing the blacklist
- There is no connection to the VIPole server. Make sure that the message was sent by the contact. Perhaps when trying to send a message, a connection to the VIPole server was lost and the message delivery was delayed.