Using VIPole mobile and desktop applications
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VIPole Support > Using VIPole mobile and desktop applications > Troubleshooting

Forgot secret phrase

A secret phrase is the key for encrypting data in the application that is known only to you. It cannot be obtained from the server or from any program files, since it is not stored anywhere.

To gain access to the application, you can reset the secret phrase, however, when you do it your previously saved history, files, notes and passwords in the password manager will become inaccessible.

If you later recall the old secret phrase, you can restore access to the old data using VIPole desktop application. To do this, go to Main Menu > Security > Key Management and enter the old secret phrase in the corresponding field. For details on how to restore the keys, follow the instructions.

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