Using VIPole mobile and desktop applications
Communication and collaboration in VIPole for Windows, Linux, Mac, iOS and Android
VIPole Support > Using VIPole mobile and desktop applications > Troubleshooting

Reloading the profile

You may need to reset the VIPole account profile in the following cases:

  • When changing the account subscription plan to apply the changes of functionality.
  • When trying to sign in to your account, you see an error "Can not open a local profile. Try to reload the profile from the server".
  • If a Fatal Error occurs.
  • When resetting a secret phrase, if the application is used on multiple devices, to apply new encryption keys.

When the profile is reloaded, your account profile is deleted from the device, and then the data is reloaded to your device from the server. It may take some time to synchronize data with the device. Note that unsynchronized data on your device will be deleted when the profile is reloaded.

To reload the profile from the server in the desktop application:

  1. In the login window click on the icon next to the login.
  2. Select Reload profile from the server.
  3. Confirm the operation.
  4. Log in with your login, password, and secret passphrase.

To reload the profile from the server in the iOS app:

  1. In the login window tap on your login.
  2. From the menu select Reload profile from server.
  3. Confirm the operation.
  4. Log in with your login, password, and secret passphrase.

To reload the profile from the server in the Android app:

  1. In the Login window, tap in the upper right corner on the menu with three dots.
  2. Select Reload profile from the server.
  3. Confirm the operation.
  4. Log in with your login, password, and secret passphrase.
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